FAQ
Everything you need to know
How do Cold Factor cooling products work?
Cold Factor cooling products utilize a variety of technologies to support cooling needs in any environment. Indoor or outdoor — we've got you covered.
How long does the cooling effect last?
Cooling duration varies by product and environment. Cooling towels can last for several hours when properly activated.
How do I activate my cooling product?
For evaporative products, soak in water, wring out excess, and wear. For phase change products, place them in a freezer, refrigerator, or ice water before use.
Can I reuse the products multiple times?
Yes. All Cold Factor products are designed for repeated use. Simply reactivate them as needed.
What is your return policy?
We offer a 60-day return window on eligible products. Items must be unused and in original condition to qualify.